Privacy Policy

GDPR General Data Protection Regulation


In accordance with the General Data Protection Regulation and related UK data protection legislation, we are committed to protecting the confidentiality and security of the information that you provide to us.

This Privacy Notice is designed to help you understand how we collect and use your information.

We may collect information from you about other people, for example, family members who may not be able to make their own appointments. Insurance companies or other businesses making a booking on your behalf. If you give us information about another person, it is your responsibility to ensure and confirm that:

  • You have told the individual who we are and how we use personal information, as set out in this Privacy Notice.
  • You have permission from the individual to provide that personal information to us and for us to use it.

If you have any questions or queries about this policy, please contact us.

Who we are:

Birkdale Physiotherapy (also referred to in this policy as “we”, “us”, or “our”) are Birkdale Physiotherapy & Sports Injury Clinic.

How to contact us:
For any questions or concerns relating to this Privacy Policy or our data protection practices, or to make a subject access or any other request regarding the information we hold, please contact us at:
42D Liverpool Road Southport PR8 4AY
Tel: 01704550977; Email: physiodirect@btconnect.com

Website: www.birkdalephysiotherapy.co.uk

Why we need and how we use your personal information:
We only collect, use and store your information where we have lawful grounds and legitimate business reasons to do so.

We collect, use and store your personal information to fulfil requests for quotes, and services as part our physiotherapy service and risk assessment process for clients.

Cookies:
We use cookies for collecting user information from the site. Please note that the Website will not function if you have disabled the cookies. Cookies are messages given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name the next time they visit the site. A site using cookies may invite you to provide personal information such as your name, your email address. We will only use cookies from your cookie file placed there through your web browser’s interaction with the Website.


Other Uses of Data
:

Marketing
When you provide your details, you will be given an opportunity to confirm whether you are happy to receive booking confirmations and text message reminders, updates and marketing material from us. If you confirm you are happy to receive this material, we will use your postal address, email address and telephone number to send you marketing materials by post, email, telephone call or text message. You will have the choice of which if any of these you would like to receive. We will NEVER pass your data to other companies.

You can change your mind at any time by visiting; www.birkdalephysiotherapy.co.uk and using our update/unsubscribe facility located on our GDPR Compliance page. You can also unsubscribe from emails by clicking on the unsubscribe link on any marketing communications we send you or by contacting 01704550977

Market Research
From time to time we may want to use your email address and/or mobile telephone number to contact you to assist us with our research by asking you a few questions about the service you have received or by asking if you would like to complete a review of our services. We will never ask companies to contact you on our behalf.

Nature of personal information:
Personal data is any information that may identify a living individual. We collect only the following personal information from you; name, address details, doctor’s details, consultant’s details, health insurance providers details, contact telephone numbers and email addresses.

Sharing information:
We never share your information outside our organisation for any reason at all.

How long we keep information about you:
We will keep your information for as long as it is required to enable us to provide quotations, provide you with carpet and upholstery cleaning services. This will usually be a minimum period of seven years or otherwise as determined by law or regulation. Once we decide that we no longer need your information it will be securely and confidentially destroyed.

Your data protection rights:
You have certain legal rights under UK data protection law and regulations, summarised as follows:

  • The right to be informed about our data processing activities, including through Privacy Policies/ Notices such as this.
  • The right of access to the personal information we hold about you. To request a copy of this information you must make a subject access request in writing to us.
  • The right of rectification. You may ask us to correct any inaccurate or incomplete data within one month.
  • The right to erasure and to restrict processing. You have the right to have your personal data erased.
  • The right to data portability. On your request, we will provide you with your personal data in a structured format.

If you want to invoke any of these rights please write to us: Birkdale Physiotherapy & Sports Injury Clinic, 42d Liverpool Road, Birkdale, Southport PR8 4AY or email: physiodirect@btconnect.com

Withdrawal of consent:
Where you have provided your specific consent to the use of personal data, you may withdraw that consent by contacting us:

Birkdale Physiotherapy & Sports Injury Clinic, 42d Liverpool Road, Birkdale, Southport PR8 4AY

How to make a complaint:
If you wish to make a complaint about how we hold or use your data, please contact us at the address, email or telephone number above.

If you are dissatisfied with how we deal with your complaint, you may contact the Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF, Phone: 0303 123 1113; Website: www.ico.org.uk

Information from other sources:
Some personal information may be provided to us by third parties such as insurance companies or other businesses. In some cases, you will have previously submitted your personal information to them and given them approval to pass this information on for certain purposes.

Such information will only be obtained from reputable sources which operate in accordance with the General Data Protection Regulation.

Children’s Privacy – Those Under 18 Years Old:
Our Website is not intended or designed to attract children under the age of 18 years old. We do not knowingly collect personally identifiable data from children under the age of 18 years old. If you are under the age of 18 years and would like to ask a question or use this site in any way which requires you to provide your personal information, please get your parent or guardian to use the site on your behalf. This shows our commitment to protect the privacy of children by making reasonable effort to ensure that a parent has authorised the collection of the child’s personal data.

Other Websites/Information:
This privacy notice only covers our Website. Any other websites which may be linked to our Website are subject to their own privacy notice, which may differ from ours. Please check their respective websites for their own privacy notices.

Our Website does not enable our visitors to communicate with other visitors or post information to be accessed by others.

We may amend this Privacy Notice from time to time for example, to keep it up to date or to comply with legal requirements. The latest version of this policy can be found at https://birkdalephysiotherapy.co.uk/privacy-policy/

 

 

 

Policy date: 16/05/2018